Who we are
This website is operated by Calder. Calder is a Then Again company. Calder, Kilter and Luster are separate operating companies, and the company whose website or form you use is responsible for that interaction.
Privacy questions can be sent to hello@calderadvisory.com.
What we collect
When you send a note, we collect the details you provide, including your name, email address, phone number, business and role, and the dilemma you describe.
Cloudflare and our measurement services may process technical and usage information such as IP address, browser and device information, requested pages, referring page, approximate location and timestamps.
How we use information
We use enquiry information to respond, understand the dilemma, prepare a requested proposal, manage the prospective relationship in Temper, protect the form from abuse and meet legal or business-record obligations. We use technical and usage information to operate, secure, measure and improve the website.
We do not sell personal information or add form submissions to a marketing list without a separate choice.
Then Again referrals
If another Then Again company is better placed to help, we may suggest an introduction. We will ask before passing your identifiable enquiry details across. If you agree, the receiving company will use the information to respond to that enquiry and manage the resulting prospective relationship.
Who handles information
We use Temper for enquiry and prospective-client records, Resend for enquiry notifications, Cloudflare for hosting, security and form verification, and Google Tag Manager and Google Analytics for website measurement. These providers process information under their own terms and privacy practices.
Your measurement choices
You can also limit analytics through your browser settings or the Google Analytics opt-out browser add-on. Blocking measurement should not prevent you from reading the site or sending a note.
Storage, access and complaints
We keep enquiry information only as long as needed to respond, manage the prospective relationship and meet legal or business-record obligations. We take reasonable steps to protect it, but no online service can guarantee absolute security.
You can ask to access or correct information Calder holds about you or raise a concern by emailing hello@calderadvisory.com. If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner.